1xbet web — Your Privacy Is Our Responsibility

Welcome to 1xbet web. This Privacy Policy explains how we collect, store, use, and protect your personal data. It applies to all services, mobile apps, and websites operated under the 1xbet web platform.

By using our platform, you acknowledge that you have read and agreed to this privacy policy. We place the highest value on your trust and make no compromises when it comes to protecting your data.

1xbet web only collects the data needed to provide you with the best possible service. Below is a detailed breakdown of what we collect.

We do not collect any data beyond what is listed above. No sensitive information is collected without your explicit consent.

1xbet web uses your data for specific, transparent purposes. We never use your information beyond what it was collected for.

• Creating and managing your account and verifying your identity.
• Processing secure and reliable financial transactions.
• Preventing fraud and money laundering.
• Delivering personalised offers and bonuses based on your preferences.
• Improving customer service and resolving technical issues.
• Complying with legal and regulatory obligations.
• Ensuring responsible gaming and identifying potential addiction risks.

1xbet web follows a strict data sharing policy. Your personal information may only be shared under the limited circumstances outlined below.

• Payment processors: Only minimal information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Legal Authority: Information may be disclosed in compliance with valid orders from law enforcement agencies or courts in Bangladesh.
• Technology Partner: Technology service providers essential to running the platform — they are also bound by confidentiality agreements.
• Fraud prevention: Limited data may be shared with specialized security services to help detect fraud.

Outside of the cases listed above, your information is never shared with third parties. Every instance of data sharing is documented and controlled.

Cookies and similar technologies are used on the 1xbet web website and app to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: Remembers your language preference and account settings.
• Analytics cookies: Used to understand which pages are most visited — no personally identifiable information is collected.
• Marketing cookies: Used to show you relevant offers based on your preferences — you can turn this off at any time.

We do not retain your data longer than necessary. Different types of information have their own defined retention periods.

• Account data is retained for as long as your account is active and for up to 5 years after closure.
• Financial transaction data is retained for up to 7 years as required by law.
• KYC documents are retained for 5 years after account closure.
• Log files and technical data for a maximum of 12 months.
• Marketing preferences are retained until consent is withdrawn.

Once the retention period expires, data is securely and permanently deleted with no possibility of recovery.

As a 1xbet web user, you have full rights over your own data. We ensure these rights are easy to exercise.

• Right to access: You can request to know what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to restrict processing: In certain cases, you can request that the use of your data be restricted.
• Right to data portability: You can download a copy of your data at any time.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

1xbet web strictly prohibits use by anyone under the age of 18. We do not knowingly collect any personal information from minors.

If we discover that a minor has created an account, we will immediately suspend it and delete all associated data. Parents or guardians who suspect their child is using this platform should contact us right away.

1xbet web may update this privacy policy when necessary. If changes are made, we will notify you through the following methods.

• A notification will be sent to your registered email.
• A notice of changes will be displayed on the website homepage.
• The "Last Updated" date at the top of this page will reflect any changes.
• For major changes, you will be notified at least 30 days in advance.

Continued use of the platform after any changes constitutes your acceptance of the updated policy.

If you have any questions about this privacy policy or wish to make a request regarding your data, please get in touch with us.

• Email: support@1xbetweb.ws
• Live Chat: 24/7 support — available from any page on the platform
• Response time: typically within 24 hours, and no longer than 7 business days